Privacy Policy for Reliant Plumbing


Effective Date: April 17, 2025


Reliant Plumbing ("we", "us", or "our") respects your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect


We collect personal information only as necessary to provide our services to you. This may include:

  • Contact Information: Name, address, phone number, email address.
  • Service Details: Information about the plumbing services you request, including location and job specifications.
  • Payment Information: Payment method details (credit card or other) used for billing purposes.
  • Communication Records: Emails, text messages, or call records related to our services.
  • Website Data (if applicable): IP address, browser type, cookies, and analytics data.

2. How We Use Your Information


We use your information to:


  • Provide and manage plumbing services.
  • Communicate with you regarding appointments, quotes, invoices, and customer service.
  • Process payments.
  • Maintain internal records for billing and accounting.
  • Improve our services and website functionality (if applicable).
  • Comply with legal and regulatory requirements.

3. Consent


By providing us with your personal information, you consent to our collection, use, and disclosure of that information in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual obligations. To do so, please contact us at the details below.


4. Disclosure of Information


We do not sell, rent, or trade your personal information. We may disclose it:


  • To employees, contractors, or service providers who need the information to perform services on our behalf.
  • To payment processors for billing purposes.
  • If required by law, regulation, or court order.
  • To protect the rights, property, or safety of our business or others.

5. Data Security


We implement reasonable security measures to protect your personal information from loss, theft, unauthorized access, disclosure, or modification. These measures include:


  • Secure storage of physical and digital records.
  • Use of passwords and encryption where appropriate.
  • Limiting access to information to authorized personnel only.

6. Retention of Personal Information


We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal or business requirements.


7. Your Rights


You have the right to access, correct, or request the deletion of your personal information. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.


8. Cookies and Website Tracking (if applicable)


If our website uses cookies or analytics tools, we may collect non-personally identifiable information to improve our site and understand visitor behavior. You can disable cookies in your browser settings if you prefer.


9. Third-Party Links


Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.


10. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on our website or available upon request.


11. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Reliant Plumbing
Cambridge, Ontario, Canada
Email: hello@reliantplumbing.ca
Phone: 519 778 7884